Frequently Asked Questions
1. What services do you provide?
We provide non-medical home support including personal care, companionship, meal preparation, light housekeeping, mobility assistance, medication reminders, transportation, errands, and safety monitoring. All services are personalized based on each client’s needs.
2. Do you offer medical or nursing services?
No. We provide non-medical home care only. This includes daily living support but does not include wound care, injections, or skilled nursing.
3. How soon can services start?
Most clients can begin care within 24–48 hours after completing a service request or consultation. Same-day care may be available depending on caregiver availability.
​
4. How do you match caregivers with clients?
We match based on experience, personality, availability, and care needs. Our goal is to place a caregiver who makes the client comfortable, safe, and supported.
​
5. Are your caregivers background checked?
Yes. All caregivers must complete a criminal background check, reference check, and employment verification before working with clients.
​​
6. Do you accept long-term care insurance?
No, at the moment we are private pay
​
7. What are your rates?
Rates vary based on the type of care, location, hours, and level of support needed. Contact us for a personalized quote based on your exact care needs.
​
8. Is there a minimum number of hours for service?
Yes, we have a 4-hour daily minimum to ensure consistent care and caregiver scheduling.
​
9. Can you provide overnight or 24-hour care?
Yes. We offer overnight shifts, extended care, and 24-hour support. Customized schedules are available.
​
10. Do you offer respite care for family caregivers?
Absolutely. We provide short-term relief so family caregivers can rest, travel, or handle personal responsibilities while we care for their loved one.
11. Do you provide transportation?
Yes. We can take clients to medical appointments, grocery stores, social outings, and other errands.
12. Are your services contracted or month-to-month?
Our services are flexible and month-to-month, with no long-term commitment required. You can adjust your schedule as needed.
13. What areas do you serve?
We serve Houston and surrounding areas. (Spring, Humble, Atascocita, Kingwood, Baytown, Crosby, Highlands,)
14. How do I get started?
Getting started is simple:
-
Complete our service request form or call us.
-
We complete a free consultation.
-
We create a personalized care plan.
-
Care begins with your matched caregiver.
15. Do you create personalized care plans?
Yes, every client receives a customized care plan based on needs, preferences, and routines. Care plans can be updated anytime.